Make your travel experience quicker and more convenient with Kenya Airways Online Check-In service. Passengers can check in before arriving at the airport, select their preferred seats, and access their boarding passes in advance. Online check-in typically opens 48 hours before departure and closes 1 hour prior to the flight, helping you avoid long queues and save valuable time. International passengers are advised to complete the check-in process at least 2.5 hours before departure to allow enough time for boarding formalities.
Kenya Airways Web Check-In option allows you to complete your check-in process directly from your computer via the official Kenya Airways website. You can easily confirm your booking, choose your seat, and download or print your boarding pass without leaving your home or office. It's a simple and efficient way to prepare for your journey.
Stay flexible and in control by using the Kenya Airways mobile app ("Fly with KQ") for check-in. With a user-friendly interface, you can check in anytime, anywhere, select seats, and store your boarding pass on your phone for easy access at the airport.
Speed up your airport experience with Kenya Airways' Baggage Drop-off service. After completing your online check-in, simply take your bags to the designated Baggage Drop-off counter, where they'll be weighed, tagged, and checked in quickly. This streamlined process reduces waiting time at traditional check-in counters and allows you to proceed to security and boarding faster.
Kenya Airways offers bassinet seating for infants under 2 years old (up to 11kg and 26 inches in length) on eligible long-haul flights. Bassinets are fitted to designated bulkhead seats, which also offer extra legroom, and can be requested when booking or through customer service to ensure availability.
As with all onboard bassinets and infant equipment, they cannot be used during takeoff, landing, or whenever the seatbelt sign is illuminated, in accordance with safety regulations. Guests travelling with an infant in the same booking are also exempt from standard seat selection charges.
Planning to travel soon? Explore essential information and services to make your journey easier and more comfortable.
Learn about Kenya Airways' baggage allowance, weight limits, and what you can bring onboard. Stay informed and avoid unexpected fees at the airport.
Discover exciting destinations across Africa, Europe, the Middle East and Asia. Find inspiration for your next journey with Kenya Airways.
Need help booking or making changes to your trip? Our support team is available to assist with reservations, ticket changes, and travel queries.
Plans changed? No problem. Review our ticket flexibility options for exchanges, cancellations, and refunds to adjust your journey with ease.
Enjoy comfortable seating, warm hospitality, meals, and entertainment. Experience a pleasant journey from takeoff to landing with Kenya Airways.
